This Return and Refund Policy applies to all products purchased on our official website. By placing an order, you agree to the terms below.
1. Return Eligibility
We accept returns and exchanges within 30 calendar days after customers receive the products. To qualify for a return:
- Products must be unused, unmodified, and in original new condition
- All original packaging, tags, and accessories must be complete
- Customers must provide valid order information and proof of purchase
2. Non-Returnable Items
The following situations are not eligible for return or refund:
- Products damaged by improper installation, misuse, or human error
- Products worn, modified, or used in actual vehicle operation
- Discounted clearance items (final sale)
- Products returned after the 30-day return window
3. Return Process
- Contact our customer support via email to apply for a return authorization
- Wait for our official return confirmation and return instructions
- Ship the item back to the designated return address with tracking number
- After we receive and inspect the returned item, we will process your refund or exchange
4. Shipping Fees
- Customer’s responsibility: Return shipping fees for personal reasons (dislike, wrong size, unnecessary purchase)
- Our responsibility: Free return or replacement for defective products, wrong items, or quality issues
Original shipping costs are non-refundable unless the error is caused by our side.
5. Refund Processing Time
Once your returned item is received and verified, refunds will be processed within 5–10 business days to your original payment method. The actual arrival time depends on your bank and payment platform.
6. Order Cancellation
Orders can be canceled for a full refund before shipment. Once the order is shipped, it cannot be canceled and must follow the standard return process after delivery.
7. Policy Revision
We reserve the right to revise this return and refund policy without prior notice. The latest version will be displayed on this page.